Refund Policy

1 – Refund Policy – Portal Passport India provides consultancy services for online Passport Application on our website.

2 – There are some conditions for processing any refund as follows. 1st – If the application is not processed from our side. In this case, we may offer a partial refund after a deduction of Rs. 400 as refund charges. 2nd – If the application is processed from our side. In this case, no refund is possible.

3 – Disclaimer – We are not liable for any wrong information provided by the customer while applying on our website. Notwithstanding the above or any other provision, we are under no obligation to accept any refunds. We are not liable if the customer has applied to our website by mistake, or he/she has a change of mind. We have sole discretion in deciding whether to accept the refunds or not depending on the merit of the case. The appointment date is booked according to the dates available with the regional passport office. So the customer will get multiple options from which they can choose the best convenient date for them. The refund is not possible in case of the application being filed.


4 – If you have any queries or updates in your application, you can write to us at support@portalpassportindia.ind.in.

5 – Force Majeure – Portal Passport India shall not be considered in breach of its satisfaction guarantee policy or default under any terms of service, and shall not be liable to the client for the following. Any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, pandemic, the act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).

6 – Cancellation of Application – Please be informed that services once booked with us cannot be canceled.

7 – The above refund policy is subject to change without any prior notice. Please visit our refund policy page for the latest update.